About Laivly

Seeking curious and creative types! We are an ambitious company of innovators building and shaping the future of customer service technology. Our solutions help the world’s biggest brands leverage artificial intelligence, machine learning, and digital automation in their contact centers to deliver better customer experiences. Led by a team of established contact center experts, Laivly addresses the unique needs and challenges of customer service programs, with an emphasis on ethics in AI and the customer service agent experience.

About the Role
As a UI Designer, you will develop high-fidelity prototypes in Figma that will be used to demonstrate solutions and drive the successful adoption and ongoing use of our product. This role involves close collaboration with Laivly’s Sales and Solutions teams to gather requirements and understand user needs, as well as support from Laivly’s Design team.

Our ideal candidate brings a strong design background, experience with Figma, and a solid understanding of contact center operations, including typical agent workflows

As UI Designer, You Will…

• Develop high-fidelity prototypes in Figma to visually communicate solutions and demonstrate product features.
• Collaborate closely with Laivly’s Sales, Solutions, and Creative teams to gather requirements, understand user needs, and ensure prototypes align with business objectives.
• Leverage Laivly’s design library to turn workflows developed in Miro into high-fidelity prototypes in Figma
• Iterate on designs based on feedback from stakeholders to refine and improve prototypes.
• Support Laivly’s Design team in ensuring a consistent visual and user experience across all product offerings.
• Stay up-to-date with industry trends and best practices in UI/UX design, especially within the contact center space.
• Perform other related duties as assigned

As UI Designer, You Have…

• 2+ years of experience in UI/UX design, with a focus on prototyping using Figma
• A post-secondary degree or diploma in Design, Human-Computer Interaction, or a related field, or equivalent experience
• Proven experience as a UI Designer with a strong portfolio showcasing high-fidelity prototypes created in Figma.
• Strong understanding of design principles and best practices
• Proven experience working with and contributing to a Design System and Design Library
• Experience in contact center operations (preferred)
• Excellent communication skills, with the ability to present and justify design decisions to stakeholders.
• Ability to work in a fast-paced environment and manage multiple projects simultaneously.
• Proficiency in Figma, Adobe Creative Suite, or similar tools
• Strong problem solving and decision-making skills
• Ability to work in a fast-paced, ever-changing environment
• Ability to organize and follow-up on multiple tasks/details with accuracy and timeliness
• Experience collaborating with cross-functional stakeholders and working with people from diverse backgrounds
• Ability to adapt to change and innovation

Life at Laivly:

Laivly gives you the opportunity to collaborate and grow your career with a creative, diverse, and passionate team. We work hard and play often, with a flexible environment that works with you. A career at Laivly means being part of a fun-loving, dedicated team of creatives, risk takers and game changers. It’s about sharing your talent and imagination to develop innovative tech that’s revolutionizing the way top brands interact with the world.

We’ve got a shared mission—and a Laivly future. Join us today!

Laivly provides Equal Employment Opportunities in accordance with all provincial and federal laws. Laivly is committed to ensuring equality of opportunity in all aspects of employment and does not discriminate based on protected characteristics.

Laivly is committed to accommodating persons with disabilities. If you need accommodation at any stage of the application process or want more information on our accommodation policies, please let us know.