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Laivly is part of the emerging class of CX technology that combines AI and automation with live agents to unlock the full value of human connection in customer care. By seamlessly connecting with existing contact center tools and systems (no API required), Laivly adds a powerful and intuitive artificial intelligence layer to the customer service agent’s desktop, empowering them to make faster decisions, speedier resolutions, smarter appeasements, and perfectly on-brand responses. Led by a team of experienced contact center veterans, Laivly grew out of the unique needs and challenges of customer service programs. Laivly works with the world’s most influential brands to improve the customer experience by focusing on the agent experience. Laivly is a privately held company based in Winnipeg, Canada. Learn more at https://www.laivly.com.

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Land Acknowledgement

Koru’s offices are located in downtown Toronto. We humbly acknowledge that Koru HQ is located on land that is the traditional territory of the Mississaugas of the New Credit, Chippewa (Anishnaabeg), Haudenosaunee, and Wendat. This territory is covered by the ‘Toronto Purchase: Treaty 13’ which was the surrender of the lands from the Mississaugas of the Credit to the British Crown initially in 1787. Koru staff and/or board members are made up of settlers, immigrants, descendants of immigrants, refugees, descendants of refugees or a combination thereof. Our roots lie in continents across the world and we are grateful for the opportunity to share this land where we work and live.