Senior Manager, Fraud
Fig
Accounting & Finance
Toronto, ON, Canada
Posted on Nov 30, 2024
About Fig
Fig is Canada’s first digital lender dedicated to simplifying the borrowing process for prime Canadians. We provide personal unsecured loans from $2,000 - $30,000 with rates starting at 8.99%. Our completely digital, user-friendly online platform allows prime Canadians to check their personalized interest rate anytime in just 10 seconds, and to complete the loan in just a few minutes - all without requiring any human interaction.
Fig is fast-growing and has big plans for the future! Fig’s strong backing includes a schedule 1 Canadian bank and Ontario Teachers’ Pension Plan, and is in a unique position to blend the resources, experience, and stability of the corporate world, with the agility of a fast-growing start-up. Our ambition is to create equal access to financial products and services, and to become Canada’s #1 digital consumer lender.
The Role
We are looking for an experienced, analytical, collaborative, solution-oriented Sr. Manager to oversee and lead the overall Fraud function of our digital consumer lending business. You will play a crucial role to help Fig grow safely, by detecting and preventing financial crimes, and minimizing losses while creating seamless customer experiences and ensuring regulatory requirements are met.
This role offers a unique opportunity to work with a talented team and report directly to senior executives. If you enjoy being in the details and hands-on, problem solving, driving solutions, and mitigating financial crimes and risks, apply today and join us in our mission to make lending work.
What you'll do
- Lead the fraud prevention strategy for Fig, including managing the various detection systems, tools, and processes to effectively manage suspicious activities and trends in real time.
- Lead cross-functional initiatives to improve fraud management processes and awareness across the org, including collaborating with risk, customer experience, product, partnerships, engineering, operations, compliance teams, as well as other partners and vendors, as required.
- Develop and monitor fraud metrics and KPIs, providing actionable insights to improve controls and reduce fraud loss, and keep a pulse on fraud performance, risks, and strategic recommendations.
- Execute up-to-date and continuous enhancements of controls, processes, and detection systems for fraud prevention, and alignment with regulatory requirements and industry best practices.
- Manage investigations of fraud cases and oversee resolution while minimizing customer friction and operational impact; Leverage automated processes & tools to monitor, detect, analyze, report, and prevent fraud.
- Stay updated on emerging fraud trends and technologies, leveraging insights to continuously enhance anti-fraud measures.
- Develop and manage a high-performing team, including hiring, coaching, and professional development of fraud analysts and managers.
- Advocate for customer-centric fraud solutions, balancing fraud prevention with a seamless customer experience.
- Support digital ID verification, KYC, AML, ATF processes in line with Fig’s processes, legislative requirements and industry best practices.
- Get your hands dirty! We have big plans for the future - you’re joining a startup where one day you’ll be shaping the strategic approach and the next day building investigative reports or connecting with clients. You should feel comfortable getting into the weeds.
What you'll need
- Bachelor’s degree or higher
- 5+ years of experience in Fraud, preferably in a financial services, FinTech, and/or lending company.
- 2+ years of experience in managing people.
- Working knowledge of Fraud monitoring systems, tools, and techniques.
- Strong analytical & problem solving skills with experience in data analysis, data visualization, and investigations for Fraud.
- Ability to communicate effectively with stakeholders and clients (both written & oral)
- Team player who can collaborate with cross-functional teams.
- Self-starter with solid time management and organization skills who thrives working independently in a fast-paced environment.
What'd be nice to have
- Familiarity or experience with KYC and AML and regulatory requirements & reporting (Candidate will be trained as required to also support KYC, AML, ATF in line with Fig’s processes, legislative requirements and industry best practices).
- Fluency in French.
- Results-focused; process & detail oriented.
Why Fig?
- Unique opportunity to join a company in its early stages and make an impact.
- Competitive compensation.
- Retirement savings program with employer matching.
- Comprehensive medical, dental, and vision group insurance, as well as health and wellness spending accounts.
- Generous time off to help you recharge.
- Parental top-up to support your growing family.
- Continuing education stipend to support your professional development.
Our commitment to diversity, equity and inclusion
We are an equal opportunity employer and are committed to diversity at our company. We do not discriminate on the basis of race, religion, culture, sexual orientation, gender identity and physical ability.
Diversity of backgrounds, perspectives, and experience is fundamental to our business. We believe in fostering an environment where team members of all backgrounds can feel comfortable bringing their whole selves to work every day. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth.
We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require.