Bilingual Jr. Lending Consultant
Fig
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See open jobs at Fig.See open jobs similar to "Bilingual Jr. Lending Consultant" Koru.Toronto, ON, Canada
Posted 6+ months ago
About Fig
Fig is an innovative digital lender dedicated to simplifying the borrowing process for people across Canada. With a user-friendly online platform, loan applications and approvals can be finished in just a few minutes, making the lending experience more efficient and accessible for Canadians.
Supported by the reputable Fairstone Bank, Fig is in a unique position to blend the benefits of extensive lending experience with the agility of a start-up. This combination allows the company to effectively meet the credit needs of Canadians from various financial backgrounds.
The Role
Fig is looking for a bilingual Jr. Lending Consultant to help us grow our business while supporting and educating our customers on their financial journey. Reporting to the Senior Manager of Customer Experience, this role is crucial in fostering strong, lasting relationships with our applicants, ensuring they feel confident and informed as they transition into satisfied borrowers.
As a Jr. Lending Consultant, you will be the first point of contact for potential borrowers, playing a pivotal role in guiding them through the application process, addressing their concerns, and ultimately helping them convert into borrowers. Your contributions will directly impact our customers' experience and Fig’s conversion goals. This position offers a unique opportunity to grow with the company, develop your skills in a dynamic environment, and make a meaningful difference in our customers' lives.
What you'll do
- Engage with applicants in both French and English, ensuring clear and effective communication.
- Facilitate inbound call requests and emails from applicants, answering questions and guiding them through the process.
- Conduct outbound calls and emails to leads, driving successful conversions and building long-term relationships.
- Serve as the initial contact to effectively communicate Fig's value proposition to potential borrowers.
- Collaborate with Marketing and Customer Experience teams to refine conversion strategies and enhance offerings.
- Consistently meet or exceed monthly targets and daily KPIs for engagement activities.
- Support and educate potential borrowers, leading to successful conversions.
What you'll need
- Excellent communication: Fully bilingual in French and English, both written and verbal.
- 1-2 years of experience in sales or customer service.
- Resilient: Proven ability to overcome challenges and maintain focus on goals.
- Adaptable: Willingness to adjust to changing priorities in a dynamic startup environment.
- Target-driven: Motivated by achieving and surpassing objectives.
- Proactive: Ability to identify opportunities and take initiative.
- Inquisitive: Desire to deeply understand clients' needs and address their concerns.
- Bonus: Prior experience in a fast-paced startup, ideally within the tech or finance sector.
Why Fig?
- Unique opportunity to join a company in its early stages and make an impact.
- Competitive compensation.
- Retirement savings program with employer matching.
- Comprehensive medical, dental, and vision group insurance, as well as health and wellness spending accounts.
- Generous time off to help you recharge.
- Parental top-up to support your growing family.
- Continuing education stipend to support your professional development.
Our commitment to diversity, equity and inclusion
We are an equal opportunity employer and are committed to diversity at our company. We do not discriminate on the basis of race, religion, culture, sexual orientation, gender identity and physical ability.
Diversity of backgrounds, perspectives, and experience is fundamental to our business. We believe in fostering an environment where team members of all backgrounds can feel comfortable bringing their whole selves to work every day. We aim to ensure all of our employees work in an environment that makes them feel valued, heard, and supported while they strive towards career pursuits and their personal and professional growth.
We are committed to providing accommodations for all candidates that require them and in all aspects of the recruitment, selection, and/or assessment process. If you are selected to participate in any part of the selection and/or assessment process, please inform us of any accommodation(s) that you may require.
This job is no longer accepting applications
See open jobs at Fig.See open jobs similar to "Bilingual Jr. Lending Consultant" Koru.